HELP & FAQS
1. What products does hollowshaftsupplyllc.com sell?
hollowshaftsupplyllc.com sells hiking poles.
2. Where does hollowshaftsupplyllc.com ship?
Orders are shipped within the United States only.
International shipping is not currently offered.
3. How long does it take to ship an order?
Orders are generally shipped within 1–3 business days after the order has been successfully processed and payment has been authorized.
4. How long does delivery take?
After an order has been shipped, delivery generally takes 3–7 business days.
The delivery timeframe is an estimated timeframe and is not a guarantee of a specific delivery date.
5. Which shipping companies are used?
For shipments within the United States, orders may be shipped through USPS, UPS, or FedEx.
USPS
United States Postal Service
UPS
United Parcel Service
FedEx
FedEx Corporation
6. What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is delayed, returned, undeliverable, or otherwise affected because an incorrect or incomplete address was provided, additional shipping costs or other applicable costs may be the customer’s responsibility.
7. Can I return an order?
Eligible hiking poles may be returned within 30 days from the date of delivery, subject to the applicable return requirements.
8. How do I request a return?
Customers must contact:
before sending a return and provide the applicable order information and reason for the return.
9. How long does a refund take?
After an eligible return is received and inspected, an approved refund will generally be processed within approximately 3 business days.
10. Who pays return shipping?
If the return is caused by a change of mind, incorrect product selection, product preference change, or another reason not attributable to HOLLOWSHAFT SUPPLY LLC, the customer is responsible for return shipping costs.
11. Which payment methods are accepted?
The website accepts:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
subject to payment processor availability and authorization.
12. How will the credit card charge appear?
Charges made through hollowshaftsupplyllc.com may appear on the customer’s credit card or payment statement using the descriptor:
HOLLOWSHAFT SUPPLY LLC
13. Are purchases recurring?
No.
Purchases through hollowshaftsupplyllc.com are one-time sales unless a separate written agreement expressly states otherwise.
14. How can I contact HOLLOWSHAFT SUPPLY LLC?
Company Name:
HOLLOWSHAFT SUPPLY LLC
Address:
529 W 151ST ST
EAST CHICAGO, IN 46312
Email:
Phone:
3177638254